There are many off-the-shelf online ordering platforms available for restaurants, however FROST has unique business eccentricities that require a custom solution. To this end, I began the product design process by examining the existing solution, reviewing data on it's use, and conducted preliminary/informal testing against my initial assumptions. This led to the creation of a requirements document, and a proposed roadmap for the implementation of new features.
The following document contains some of this work to illustrate my process. Some data and prototypes have been omitted due to confidentiality concerns as this project is still under development.